Refund and Return Policy

At Akkinos a brand owned and operated by SS Sales, customer satisfaction is our priority. We strive to deliver high-quality products and services. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Return Eligibility

You may request a return or replacement if:

You receive a damaged product.
You receive a defective or faulty product.
You receive an incorrect product.
The product is missing parts or accessories.
The product has a manufacturing defect.

To be eligible, you must notify us within 7 days of receiving your order.

2. Conditions for Returns

To qualify for a return or refund, the product must:

Be unused and in its original condition.
Be returned with the original packaging, tags, manuals, and accessories.
Be accompanied by the original invoice or proof of purchase.
Not show signs of misuse, alteration, or physical damage caused after delivery.

We reserve the right to inspect the returned product before approving a refund or replacement.

3. Non-Returnable Items

Returns or refunds will not be accepted for:

Products damaged due to improper use, negligence, or mishandling.
Products returned without original packaging or accessories.
Customized, personalized, or made-to-order products.
Products damaged after delivery due to customer handling.
Return requests made after the specified return period.
Products purchased during clearance or special promotional sales, unless they arrive damaged or defective.

4. Refund Process

Once your returned product is received and inspected:

You will be notified of the approval or rejection of your refund request.
If approved, the refund will be processed within 7–10 business days.
The refund will be credited to your original payment method.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Replacement Policy

If your product is eligible for replacement, we will send a replacement at no additional cost, subject to stock availability.

Replacement products will be delivered within 7–10 working days.

If the product is unavailable, a full or partial refund may be issued at our discretion.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return if the product meets the eligibility criteria outlined in this policy.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your Order ID.
Photographs or videos clearly showing the issue.
A brief description of the problem.

Our support team will review your request and assist you with a replacement or refund.

8. Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to our error (such as an incorrect or defective product).
If a return is approved due to our mistake, we will arrange the return pickup or reimburse the reasonable return shipping costs, where applicable.